Customer Background
Penmac Personnel Services was founded by owner Patti Penny in 1988. Headquartered in Springfield, Missouri, the firm has since exploded into a forty-three branch operation in seven states. With a primary focus in Light Industrial placement, Penmac also offers staffing services for the Clerical and Transportation industries. Nearing the $100 million revenue mark over the last few years, Penmac's goal is to push past that mark in the future.

Situation
Printing over 700 invoices a week, Penmac realized its need for a more efficient and time-saving method of delivering invoices to customers. Employees were spending numerous hours each week printing, folding, stuffing, sealing, labeling and stamping the printed invoices. In a single year, labor costs alone for these tasks accumulated to $7,164. Postage cost the company nearly $14,000 a year. In addition, the traditional mailing method often left a five-day gap between the time that the invoices were processed to the time that they actually reached the client.

Solution
Penmac turned to TempWorks for a solution to their invoice delivery drawbacks. Recognizing that the EDDS (Electronic Document Delivery System)- Invoice Module would eliminate the pains associated with their current method, Penmac made an immediate decision to implement the solution. Directly following, Penmac announced the new process method with its next batch of customer invoices. Soon thereafter, customers expressed their desire to receive invoices electronically. Because it creates PDF file invoices that can be instantly emailed to multiple recipients, the EDDS- Invoice Module reduced direct mail expenses and invoice delivery time (which meant that payments were received faster).

Result
In the first two weeks of using the product, Penmac sent 271 (18 percent) of its customer invoices using the EDDS- Invoice Module and significantly cut the labor involved by 40 percent. In the first year alone, Penmac's savings estimated nearly $21,000. The number of emailed invoices has now grown to 561, or 70 percent of total invoices.

Customers receive their PDF invoice moments after the 'send' button is clicked, so the invoices are delivered to the correct person instantly. Penmac feels that people give a higher priority to email messages versus traditional mail, so the emailed invoices receive increased attention and are processed at a faster rate. Penmac has also seen a decrease in late payments with clients who have opted to use this method.

Taking the EDDS- Invoice Module capabilities even further, Penmac recently set-up the ability to fax invoices using the system. The generated email simply goes to Penmac's fax server where the PDF invoice is converted to a fax and automatically sent.

The majority of Penmac's clients have chosen to make the switch, and Penmac hopes that 100 percent of their customers will ultimately use the EDDS- Invoice Module.