Client: An auto part manufacturer with facilities in Indiana, California and Canada.

Situation: The client was incurring avoidable overtime costs and other costs associated with inefficiencies related to its temporary staffing needs. The client has been unable to track essential day-to-day headcount and the status of temporary staffing orders at its California manufacturing facility through their corporate office located in Fort Wayne, Ind.

With multiple locations, the company struggled to establish control and consistency. The corporate location didn't know what was happening at one of its manufacturing facilities until problems occurred. The California branch consistently exceeded its budget and racked up overtime, primarily because it couldn't accurately staff during fluctuations in business. The branch was also struggling to make deliveries and shipments on time. The client needed a solution to eliminate these issues.

Competition/threats: With 90% of its staff comprised of temporary employees, choosing the right vendor was critical to this company's continued success. After an exhaustive search, the company narrowed its decision down to two vendors: its current vendor of four years, Adecco, and SOLUTIONS Staffing. Adecco seemed like the obvious choice; if its solution could address the company's needs, little change would be needed.

Strategy: SOLUTIONS suggested that the company utilize its onsite staffing solution and WebCenter. These tools would allow the corporate office to view all aspects of the business in a real-time environment over the Internet. SOLUTIONS suggested that WebCenter would be the best option, because it would permit the corporate office to track its budget and expenses, forecast its staffing needs, and view any orders that were being shipped. Ultimately, SOLUTIONS anticipated that its WebCenter service would save the company from losing more money through inaccurate staffing and problems with shipping orders.

With WebCenter, the corporate office would have all of the information it needed to ensure that the manufacturing facility was conducting business in the most efficient way possible. All of the information would be accessible in real-time, so the corporate office could prevent shipping and staffing problems or address them immediately. This would be a vast improvement over discovering there was a problem after corporate received the bill.

Result: WebCenter offered ease of use and information manageability that Adecco's solution didn't. On May 15, 2003 SOLUTIONS Staffing won the $3-million account from Adecco with a two-year contract and one-year extension. Within 30 days, SOLUTIONS seamlessly transitioned into the customer's primary staffing provider and implemented WebCenter.

Fort Wayne gained control over the California office's business operations. WebCenter provided the client with the ability to forecast its staffing needs, view its budget, and track employees and expenses by department. The flexible reporting engine enables the client to run its own reports and view any activity based on real-time information.

"TempWorks' Total Solution offers regional companies enormous room for growth through technological advantages such as WebCenter. WebCenter allows us to compete head to head with national and international staffing agencies - and win."

Anthony Iannarino, President
SOLUTIONS Staffing

About SOLUTIONS Staffing:
SOLUTIONS Staffing was founded in 1980 and today serves many Fortune 500 and Fortune 1000 companies, including Coca-Cola, Wal-Mart and Proctor & Gamble. The organization believes that its success depends on creating value for customers by understanding their needs, adopting their goals as its own, and developing innovative programs that make it a true partner in profit.

www.solutionsstaffing.com