SUPPORT CENTER REPRESENTATIVE

Do you see a trapeze artist when you look in the mirror?

Don't worry; we aren't talking about bedazzled leotards here.  As a Support Center Representative at Tempworks (a.k.a. Mover/Shaker/Rock Star), it's more about the way you bring an enthusiasm and energy to the fast-paced, occasionally three-ring circus atmosphere of our busy software company.

As a Support Center Representative, you'll fly through the air between solving clients' problems to documenting your solutions in our knowledge database to ensuring the quality of our products and services.  It's those kinds of acrobatic skills that will earn you a standing ovation here.  And with this trapeze act, you'll be the star in the spotlight for customers and staff alike.

Here are the kinds of tasks you'd be performing with the greatest of ease

• Creating and maintaining positive customer relationships
• Utilizing our in-house, web based software to track and resolve problems and requests
• Communicating with all levels of the organization and our clients, utilizing your outstanding written and verbal abilities to simplify and clarify technical issues so that they're easy to understand and resolve
• Retaining and absorbing information while learning new technologies as they become available
• Using your super powers to troubleshoot and analyze incoming calls for a variety of products and services related to both enterprise and hosted software solutions
• Performing triage, working on the front lines to analyze and test for potential software problems
• Adding, removing and maintaining user accounts in active directory
• Helping the team by joining the rotation of experts on call during non-business hours
• Using your experience to provide answers to frequently asked questions for Tempworks' online support and internal knowledge databases and assisting with the development of these tools
• Testing our databases for quality and data integrity
• Learning and understanding all aspects of Tempworks products and services
• Reporting all billable hours and expenses while coordinating travel for onsite engagements

Some other crowd-pleasing qualities we're looking for

• Associate's or Bachelor's Degree in Computer Science, Information Systems/Management, Business or a related field of study
• Experience with Microsoft Access and SQL
• 1-2 years of experience in a client-facing role with strong business acumen
• Versatility, flexibility and ability to work with constantly changing priorities

Got the Stamina?

Whew.  That was a mouthful, but if you've read this far you probably have the stamina and flexibility a position like this requires.  So shoot an e-mail to careers@tempworks.com with your resume and let us know why you'd be the top search result if we Google'd the term, "Our next great Support Center Star."  We offer an energized environment with competitive pay and perks.