An Effective Customer Relationship Manager (CRM)

A staffing agency is a cash-oriented and margin-sensitive business. Speed is critical and only a fully integrated customer relationship manager (CRM) strategy will make the grade. TempWorks recognizes that everyone from the star sales person to the payroll clerk is involved in serving customers. Our CRM does not divorce the information needs of sales and service from those of the back office. As part of a complete staffing software solution, it manages every aspect of the staffing businessinvoicing, online time cards, vendor management systems, unemployment claim processing, customer reportingprotecting your profits and enhancing customer relationships.

As with all TempWorks products and services, our customer relationship manager is backed by 24/7 customer support. If you would like a rate quote on a web-based time card system, or any other TempWorks product or service, Call TempWorks at 1-877-452-0326 or request a quote by email.

Managing customer relationships from front to back

Your goal is control of your customer relationship. TempWorks CRM begins that process with order fulfillment. As soon as you set up a new customer account or enter a job order, you have access to real-time data. You can review customer history, contract rates, receivable data, shift differentials and safety information before quoting a rateand still deliver fast and seamless service. Your front office and back office are fully in sync, your customers operations continue, and your profits are protected.

Control the customer conversation

You are on the phone with a customer, taking an order, when the customer brings up performance of an employee on a previous job. With TempWorks CRM, you have immediate access to recruitment, resume and payroll records. Without hesitation you can resolve the interrupting question and return to the new order.

Protect your customer from billing and payroll errors

The order intake process is complete and you contact the right person to fill the order. First, however, the employee wants to talk about a problem with the last paycheck. TempWorks Customer Relationship Manager allows you to pull up a full history of your staffing agencys relationship with the employee and with the customer, allowing you to answer the question and complete the staffing process.

An employee submits a bogus time card after a job ends. CRM integrates all data on job orders, payroll and invoicingyou are alerted immediately.

Give your sales force the power of information

Make data on existing leads and customers available to your sales staff. TempWorks CRM offers rich front office functions for opportunity management, prospect tracking, pipeline analysis, e-mail campaigning and other marketing and sales activities. When the prospect turns into a customer, whether the customer is large or small, all elements of the customer relationship are managed smoothly-order intake, timeclock, employee management, payroll processing and invoicing. Your sales force can evaluate the success rate of a sales campaign or track commissions immediately. The sales representative will know the details of an employee no-show or other problem in time to contact the customer and resolve the issue.

TempWorks CRM is a robust technology, as powerful as separate solutions such as PeopleSoft and SAP. CRM, however, offers a unique advantagefull integration from first customer contact through the entire staffing and customer relationship management process.

TempWorks CRM is backed by 24/7 customer support. If you would like a rate quote on a web-based time card system, or any other TempWorks product or service, Call TempWorks at 1-877-452-0326 or request a quote by email.