The Test: Software that Fits
WorkForce Unlimited is a client driven, full service employment firm serving from Roanoke, Virginia to Charlotte, North Carolina. They view both candidates and employers as clients. They offer services for temporary/contract jobs, temporary/contract to hire, direct hire placement, payroll servicing, pre-employment or random drug testing, skills assessments, background screening, and more. They have approximately eighty users and twelve branches. Staff is courteous and professional. Prompt response times are their top priority.
Ready, Set, Action
After poor service, lack of efficient user function, and rumors of their vendor leaving the staffing space, WorkForce Unlimited knew they had a large problem on their hands. Chief Executive Officer, Mike Brannock, put together a user committee to strategize solutions to their vendor problem. They needed software to fit their needs and keep them ahead of the staffing industry curve.
With his CFO and IT Director, Mike narrowed down the choices to three software solutions. The team chose the company whose product was the most user friendly, whose sales and training team could provide them with the best connection and service, and whose approach to ACA compliance would instantly make their lives easier. WorkForce Unlimited chose TempWorks Software.
The TempWorks Effect
TempWorks Vice President of Specialty Support, Melanie Kramer, arrived on the scene for WorkForce toward the end of implementation. Her years of experience allowed her to understand their concerns and worries as they moved through the last phase of stabilizing their TempWorks Software transition.
“There are a number of positive success stories with TempWorks and their team,” said CEO, Mike Brannock, “Melanie Kramer jumped in to help us with finalizing custom reports and internal, specific requests made around PTO accruals. She was extremely helpful and knowledgeable!”
WorkForce Unlimited loved the customized portions of the process. “Anytime TempWorks has customized the software for us or recommended best operational practices to us, it has allowed us to operate more efficiently or to solidify a sales proposal for a client.”
After four years of working together, WorkForce Unlimited has learned to count on the knowledge of key staff members who service the account, strong customer service, and the ability to easily customize software that meets their every need!
Michael Brannock, Chief Executive Officer of WorkForce Unlimited, LLC
WorkForce Unlimited, LLC is an award-winning and industry leading regional staffing firm headquartered in Mount Airy, NC.