How the TempWorks Support Team Helps Your Staffing Firm Thrive
No matter where you turn for staffing software, you’ll likely find a Contact Us or Customer Support button.
But not all customer service is created equal.
One of the most important factors that goes into choosing a staffing software provider is the quality of customer service and support they offer.
We know how important it is that you have the resources you need to streamline your business operations.
It’s not just about answering questions: it’s about getting to know you and your business so they can deliver the solutions that best meet your needs.
“Client concerns are more than support tickets.”
Every interaction can make a difference in the lives of temporary employees who rely on TempWorks services for employment opportunities.
By providing timely and reliable support, our team helps staffing firms ensure talent can access work opportunities and support themselves and their families.
—Erika Winberg, Director of Support Services
Your Relationship with TempWorks Support
From implementation onward, our Support team is there as a resource for your staffing company.
This personal touch is often missing from other staffing software providers. Because TempWorks takes a people-centered approach, we continue to deliver the strong customer service and individualized attention our clients have come to know.
“Our team is dedicated to understanding our clients’ unique needs, challenges, and goals to help them maximize solutions and grow their business,” says Erika Winberg, Director of Support Services at TempWorks. “We take pride in providing top-tier customer service and quality technical solutions.”
How It Works
To ensure we maintain a close relationship with our community, TempWorks clients are organized into groups we call planets, enabling us to build a close relationship with your team.
Each planet has a support lead technician, a technical subject expert armed with a thorough understanding of TempWorks functionality.
One of your many benefits as a TempWorks client:
When you are going through major business changes or implementing new practices, your lead technician will meet with you regularly.
Your lead tech is there to help you maximize your use of TempWorks products and technology, as well as to support you in facing business challenges or developing best practices.
When Does a Strong Relationship with TempWorks Support Come in Handy?
When You Change Your Business Partnerships
Maybe you have a new insurance company, a new workers’ compensation provider, or a new timekeeping system.
When you change your partnerships, we work with you to set up any new imports, exports, and automations.
In many instances, we have official partnerships with these entities, which makes it easier.
For example, clients who partner with one of our paycard, messaging, or job board integration partners can save time and effort by keeping everything within the TempWorks system.
When You Want to Grow Into New Industries
As staffing businesses grow, they sometimes reach out into different industries—but the needs of candidates will differ depending on the job.
“The unique requirements and characteristics of candidates can vary depending on the job roles and industries they’re placed in,” says Erika.
“Our team has experience across various industries and can provide valuable insights and best practices that are tailored to meet the specific needs of each client.”
When You Run Into Payroll Roadblocks
If a technical or clerical error is setting back your payroll, you need access to experts who can get to the bottom of it swiftly.
Having a staffing software company with a robust customer service team ensures your employees receive their paychecks on time.
When You Need a Team Behind You Who Cares
What keeps our Support team motivated? The impact our service has on staffing companies and their employees.
“Knowing that our efforts directly contribute to the success and well-being of our clients and their employees gives our team a strong sense of purpose,” says Erika.
“We understand the critical role we play in helping our clients’ businesses thrive and the importance of humanizing our support experience.
When you work with TempWorks, you have a team of experts who care: About you, your customers, your employees, and the staffing industry.