It’s every staffing professional’s goal to find the best applicant tracking system (ATS) for their staffing agency’s unique needs. Even for the most seasoned staffing professional, evaluating staffing software can be an overwhelming process. To make the process easier, here are the top five criteria that you should focus on when searching for the perfect ATS for your staffing agency.
1. Does the ATS support the functions of my staffing agency’s niche market?
All staffing software is not created equally. Each system is built to support certain sectors better than others. The ATS that you choose should be designed to support your staffing agency’s specific needs. If constant workarounds are necessary to support your day-to-day operations, the lack of efficiency will quickly affect your recruiters’ productivity and effectiveness. In addition, take into account the future goals of your staffing agency. Does your five-year plan include expanding into a new sector and, if so, will your staffing software be able to support that growth plan?
2. How does the ATS and staffing software handle the life cycle of an employee?
From onboarding to assignment transitions to termination, does the ATS handle this life cycle efficiently and accurately? While many staffing software systems offer document management services, does the system ensure that employees are prompted to complete any new documents that might be required? Staffing agencies are responsible for an extraordinary level of accuracy when it comes to documentation and your ATS should automate that process as much as possible.
3. How do the customer and employee portals work?
Does the staffing software enable self-service for both customers and employees? Does the customer portal give your customers access to the timely information and reports that they need? Can candidates apply online and are you able to customize the branding and interview process for your candidates? Does the system automatically store I-9s, W-4s, and other documents? Having built-in capabilities to support the application process means that your recruiters can focus on finding and placing candidates instead of chasing down missing information from applicants.
4. How reliable and helpful is the support service if I run into issues?
Issues with software are unavoidable for even the most well-built and technologically advanced software. Will your ATS support team be able to help you when you need it most? Will the support team be responsive and available around the clock? Start by requesting both positive and negative feedback regarding your potential staffing software system’s support team.
5. Is the ATS supported for both desktop and mobile use?
You may be at your desk on a computer during office hours but what about after office hours? Does your staffing software enable easy mobile access via your smartphone or tablet? Does it support n-tier (cloud) access? With the growth of mobile usage for staffing operations, make sure you find a staffing software that is both robust in its capabilities as well as mobile-friendly.
These are the top five criteria that we recommend evaluating when it comes to finding the best ATS for your staffing agency. If you’re interested in learning more about the TempWorks applicant tracking system software, contact us today and let our knowledgeable sales team help you with your staffing software evaluation checklist!
Thinking about back office staffing software? Make sure to read Part 2 on the criteria you should evaluate when searching for back office software (coming soon)!