Friday Staffing, a North Carolina-based staffing firm with 35 years of experience, has made significant investments in technology to improve results and customer relations. One of these investments includes implementing TempWorks software, the most customizable staffing software available. The staffing firm, which caters to a wide variety of industries, has seen increased efficiency from its recruiters with TempWorks’ customizable and adaptable features. Friday Staffing has built stronger relationships with clients and boosted client satisfaction to give the firm a competitive edge.
“With our previous software, we were doing dual entry into a different management system. When we switched to TempWorks, we eliminated dual entry, and it has helped us build relationships with customers through features such as reminders,” said Jill Arldt, vice president and manager of IT at Friday Staffing. “The feature reminds us about birthdays, anniversaries, future needs, etc. — even down to adding our clients’ dog names into reminders. This helps us strengthen relationships and build partnerships.”
In addition to building stronger relationships with clients, Arldt points out that TempWorks Software offerings have helped the company provide better service to clients. The software allows the Friday Staffing team to send custom and automated reports to clients, streamline paperwork, and track appraisals for individual clients.
“We’ve been able to provide reports to clients they were not able to pull from their own systems — several of our clients have said this to us directly,” continues Arldt. “All of our client orientation paperwork and result reporting is done in DocCenter, evaluations are emailed to supervisors, and information is reported to the client via an automated report. This allows us to track performance appraisals for clients with ease, which has given us the ability to separate ourselves in our market as a full service staffing agency.”
Overall, the staffing company says TempWorks has allowed it to reduce its staff while increasing the level of service to its clients. The payroll system increases efficiency, automated reports provide a streamlined and accurate way to audit, and almost all processes are now paperless. TempWorks’ ability to maintain software that consistently changes and adapts due to client needs has kept Friday Staffing loyal to the software company.
“We continue to use TempWorks because of the added features and modules offered, in addition to the ability to add technology around the software to fit our business needs, and TempWorks’ willingness to work with us in doing this,” adds Ardlt. “We have audit reports specific to clients, and all the onboarding steps itemized. These have helped us audit ourselves in doing what we say we are going to do for clients. With the software we are able to leverage technology to reduce staff and better serve our clients.”
