In the staffing industry, recruiters must fill customer orders by picking out skilled candidates from a sea of resumes, interview them, and then assign them to specific jobs. Depending on the trends and state of the economy, the challenges recruiters face often change from year to year. For example, at the time of this writing (January 18th, 2021), the staffing industry is still reeling from the COVID-19 pandemic. Unemployment is high and it is currently an employer’s market, with hundreds of applicants applying to job postings. In contrast, the challenges recruiters faced in 2019 were almost the opposite: unemployment was at a record low, and recruiters struggled to find enough candidates to fill their job orders.
Whatever the challenges that the staffing industry faces, there are several recruiting tools that help staffing agencies reach their goals in a more efficient manner.
ATS and CRM: Applicant Tracking System and Customer Relationship Management
ATSs and CRMs are some of the core recruiting tools available in the staffing industry. An ATS is a program designed to streamline the process of posting new job descriptions, interviewing the candidates that apply for those positions, and communicating with applicants. ATSs also help sort out the most qualified candidates for certain jobs, helping recruiters avoid searching through resumes manually. A CRM automates communication with new and existing candidates and streamlines building customer relationships, ultimately increasing business efficiency and profitability.
These two technologies are often offered within one system. TempWorks Software offers both with BeyondTM, a mobile and browser-based version of an ATS and CRM:
A system like BeyondTM helps staffing agencies and recruiters keep their data and history organized in one place, allowing them to spend less time on laborious and tedious tasks, and more time on their customer and candidate relationships.
Client and Employee Portals, Time Clocks, and Employee Engagement Tools
A client portal stores candidates’ W2s, time attendance records, and payroll information. A client portal can be accessed by recruiters to check the status of pending orders, view candidate job profiles, and obtain accounts receivable summaries. An employee portal allows employees to review announcements and messages, view and print past W2s, and review payroll information. When using TempWorks Software’s WebCenter, employees can also access their portal from TempWorks BuzzTM, the staffing industry’s leading native app for employee engagement.
TempWorks BuzzTM connects staffing agency employees to the information they need from their recruiter’s staffing agency. They can use it as a time clock to punch in and out at worksites, view assignments and paychecks, and search for other open positions from their smartphone. With simple communication possible from one easy mobile platform, recruiters can send out mass push notifications for jobs to all available candidates, which candidates can accept quickly and easily from their phone. Tools like this help boost employee engagement and also allow recruiters to contact candidates and fill job orders faster.
A paperless onboarding system makes filling out forms and storing data easier for both recruiters and candidates. An efficient onboarding process helps guide candidates through an electronic signing process so they can begin a new job without stumbling through the required documents and forms.
TempWorks Software’s paperless onboarding tool is HRCenter, which also helps recruiters eliminate tedious data entry. Recruiters can customize workflows and forms for candidates, and they can use the candidate information within HRCenter to parse resumes and find the best fitting candidates for a job.
To learn more about recruiting tools, visit our website and explore our offerings under the “Staffing Software” tab.