No matter where you turn for staffing software, you’ll likely find a Contact Us or Customer Support button. But not all customer service is created equal.
One of the most important factors that goes into choosing a staffing software provider is the quality of customer service and support they offer.
If your staff need to learn a new tool, is there someone at your staffing software company to assist them?
If your business has grown and you decide to enter a new market within the staffing industry, will your staffing software’s customer service representatives be there during your transition?
If you’re a TempWorks client, the answer is a resounding yes. With today’s challenging job market, we know how important it is that you have the resources you need to streamline your business operations.
For Paul Wilcziek, Director of Support Services, one thing that sets TempWorks apart from our competitors is our customer service. It’s not just about answering questions: it’s about getting to know you and your business so they can deliver the solutions that best meet your needs. “We have a group of people who really care—about doing a good job, and about our clients,” says Paul. “Our team is invested in seeing your company thrive.”
Your Relationship with TempWorks Support
From implementation onward, our Support team is there to support your staffing company.
This personal touch is often missing from other staffing software providers. As their business grows, their customer service often lags behind. While TempWorks has experienced exponential growth, we still deliver the strong customer service and individualized attention our clients have come to know.
To ensure we maintain a close relationship with our community, TempWorks clients are organized into groups we call planets, enabling us to build a close relationship with your team. Each planet has a support lead technician, a technical subject expert armed with a thorough understanding of TempWorks functionality.
One of your benefits as a TempWorks client: When you are going through major business changes or implementing new practices, your lead technician will meet with you regularly. Your lead tech is there to help you maximize your use of TempWorks products and technology, as well as to support you in facing business challenges or developing best practices.
When does a strong relationship with TempWorks Support come in handy?
“We help our clients put people to work. And when we help solve a problem, I know that I just helped hundreds—or maybe even thousands—of people get a paycheck.”
—Paul Wilcziek, TempWorks Director of Support Services
If you change your business partnerships
Maybe you have a new insurance company, a new workers’ compensation provider, or a new timekeeping system. “When you change your partnerships, we work with you to set up any new imports, exports, and automations,” says Paul. “In fact, in many instances, we have official partnerships with these entities, which makes it easier.” For example, clients who partner with one of our paycard, messaging, or job board integration partners can save time and effort by keeping everything within the TempWorks system.
If you grow into new industries
As staffing businesses grow, they sometimes reach out into different industries—but the needs of candidates will differ depending on the job. light industrial candidates will differ from those in administrative roles. “The needs of your new candidates may differ from those you have worked with in the past,” says Paul. “Because our teams work with staffing companies in a variety of industries, we are able to use our diverse staffing expertise to support your team during your growth.”
If you run into payroll roadblocks
If a technical or clerical error is setting back your payroll, you need access to experts who can get to the bottom of it swiftly. Having a staffing software company with a robust customer service team ensures your employees receive their paychecks on time.
If you are looking for ways to make your data more secure
Ransomware is a growing problem across industries, but there are measures you can take to guard against cyber security attacks. When one of our self-hosted clients encountered a ransomware attack, our Support and IT teams responded immediately to help.
“Our first step was to set them up on our hosted environment, where their data would be safe,” says Paul. We also helped collect information they needed to get up and running—and to ensure they could pay their employees.”
“Over time, we worked closely with this client to create reporting tools, set up customizations, and navigate the implementation process,” Paul continues. “That was only possible because of the close relationship we’ve built with our clients.”
Today, with the help of our secure environment and expert staff, this client’s data is safe.
When you need a team behind you who cares
What keeps our Support team motivated? The impact their service has on staffing companies and workers.
“When it comes down to it, it feels really good to support our clients through difficult situations,” says Paul. “We help our clients put people to work. And when we help solve a problem, I know that I just helped hundreds—or maybe even thousands—of people get a paycheck.”
When you work with TempWorks, you have a team of experts who care: about you, your customers, your employees, and the staffing industry.