TempStaff is an independent, locally owned and operated, full-service staffing company in Mississippi. For decades, TempStaff has been in business in Central and Southwest Mississippi with a deep understanding of the business community and the people. The TempStaff team’s familiarity with their clients and candidates has helped them become one of the leading industrial, professional and administrative staffing companies in Mississippi. TempStaff has been a client of TempWorks Software since 2015.
We receive bi-weekly updates that provide us with constant technological advances to allow our company to run efficiently and provide top-notch service to our employees and clients,” says Jamie Higdon, Vice President of Operations at TempStaff. “In addition, the ability to complete application and onboarding online allows our staff to focus on revenue producing tasks rather than administrative tasks.”
TempStaff Leverages Text Notifications to Significantly Decrease Large Order Fill Times
For filling orders faster, TempStaff leverages the Zipwhip texting platform, which is integrated directly into the TempWorks staffing software. TempStaff’s recruiters complete a search for qualified candidates, send out a mass text notification with job details, and immediately receive responses from candidates. The time to fill large orders has decreased by 50% due to the texting capability from Zipwhip and the direct integration into the TempWorks applicant tracking system (ATS).
The texting integration in TempWorks has led to increased client satisfaction and productivity,” says Higdon. “After the responses from the text come back, recruiters have a quick phone conversation to confirm details and then assigns them to the order. The time it takes to fill large orders has been cut in half.”
Software Support and Service
The TempWorks Knowledge Base provides easy to understand videos and software guides for TempStaff’s team. In addition, the TempStaff team values the solid relationship with the support and account management teams. From support services to account management to training resources, TempStaff appreciates the excellent services and resources that TempWorks offers for its software clients.
TempWorks is not only a business partner of ours but also part of our family,” says Higdon. “Our support service team always answers our questions quickly and, with the option to chat, call or email, we always get the service we need. Having a dedicated Account Management representative also helps to ensure quick and efficient resolution. The opportunity to go to the annual user client conference, The Works, and meet the TempWorks team further enhances our relationship.”